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Indian Railways is taking slow and sure steps in improving the users experience. The irctc.co.in had been a major step and even though far from perfect it still makes lives easier for many a traveler and railway employees while ensuring a smooth business. Important news coming in from the Chief Commercial Manager (CCM) of the Indian Railways is that the railways will re-launch its web portal – a hub for 35 Indian Railway website currently live.
This is to make booking tickets online easier. Planning a journey and even book retiring rooms through the internet will be facilities provided to all travelers. The telephone number 132 has been taken over by Northern Railway for the purpose of web facilitation. It is to be an all-India number with accessibility from all mobiles and landlines across the country.
After the launching of the portal, passengers can Dial 132 for lodging complaints against railway services. All complaints which are presently being received on SMS either on 9717630982 or on 57886 shall be received later on at the three digit number. This year itself, Indian Railways had introduced Mobile Ticketing Solution and e-ticket service. Users were able to book their ticket via their mobile phone while they were on move. IRCTC also rolled out In-Compartment infotainment systems.
The portal will offer services to the rail users for freight services which includes information to the customer about the rakes. This will also provide facility for tracking rakes through portal. Furthermore, on the parcel service front, the portal will provide information about the parcel rules, parcel charges calculator, parcel rates and parcel tracking information also.
All in all this is looking like a great move on the part of Indian Railways. Is there a particular change you’ve been longing to see in the Indian Railway system?
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